If you have received "Group Processor" access and require assistance with website technical issues, fee payments, or your login information (email and password), follow the instructions below: Please visit Companies and Other Organizations to review the requirements for receiving "Group Processor" access If there are further concerns or issues with the return of your documents or if it has been more than 5 business days since your visa was issued and a shipping number is still not available, please Contact Us by sending an email to the following email Processing Please first check the status of the documents by signing into this website or calling the call center. For additional information on the courier please see Visa Document Courier Services. Consular Section passes the documents to the courier. The tracking of your document return will begin when the U.S. For additional information on visa application fee payments please see Visa Fees.įor all visa application fee payment issues, please Contact Us by sending an email to the following email Please provide a clear description of the issue and any evidence of payment to assure the efficient processing of your inquiry. For all payment methods other than debit/credit card, the visa application fee payment is not immediately valid. Payment-related requests will be expedited as much as possible, but additional visa application fee payments will not be refunded. If your request is regarding a visa application fee payment issue - please DO NOT PAY AGAIN. Please use the email contact information below and provide detailed information for such cases. Assist with technical issues concerning your visa fee payment or courier issues.Please note that the status information available to the customer service center is the same information you can see when you sign in to your account on this website. Provide status information about the return of your documents once you have been issued the tracking number.Schedule or reschedule your appointment as an alternative to doing this online.
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Provide information about how to pay the visa application fee.Provide information about the visa application process.Provide information on where to research visa information.The customer service center CAN help you with the following: Consular Section interview, you may track the status of your visa application at. Provide status information on your individual application after your interview.Determine eligibility to travel without a visa on the Visa Waiver Program (ESTA).Complete or assist with the completion of the visa application DS-160 form or DS-260 form.Determine the required visa for your purpose of travel.If you are calling from within the United States, please dial: +1 7Įmail: customer service center CANNOT help you with the following: Department of State regarding visa issues and travel to the United States, please visit. due to COVID-19įrequently Asked Questions Related to COVID-19 Vaccinations and TestingĪ Proclamation on Advancing the Safe Resumption of Global Travel During the COVID-19 Pandemicįor the latest information from the U.S. Updated Requirements for Air Travelers to the U.S. Visa Processing Under Covid-19 Restrictions Questions Important Announcement on Waivers of the Interview Requirement for Certain Nonimmigrant Visas Please review the information below before scheduling or attending a visa-related appointment. Government has imposed restrictions and requirements that may affect travel to the United States. Afghan Special Immigrant Visa (SIV) and Immigrant Visa (IV) Urgent Information For Visa Applicants Regarding Novel Coronavirusĭue to the global COVID-19 pandemic, the U.S.
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